Effective Date: October 4, 2025
Last Updated: October 4, 2025
Thank you for choosing Hostfier, owned and operated by DIGITAL MASTERY LLC (“we,” “our,” “us”).
We strive to provide high-quality digital products and hosting services. This Refund Policy outlines when and how refunds may be issued for purchases made through our Website https://hostfier.com.
By making a purchase, you agree to the terms of this Refund Policy.
1. General Refund Policy
Because we offer digital products, hosting, and online services, all sales are considered final. However, we may issue refunds under specific circumstances outlined below:
- Duplicate payments or accidental overcharges
- Technical errors on our platform that prevent delivery of the purchased service
- Unauthorized transactions (subject to investigation)
- Service delivery failure on our end that is not resolved within a reasonable timeframe
Refund requests outside of these conditions are evaluated on a case-by-case basis at our sole discretion.
2. Non-Refundable Situations
Refunds will not be issued in the following situations:
- Change of mind after purchase
- Failure to use or access the purchased service
- Inability to operate the service due to lack of technical knowledge or device incompatibility
- Services that have been successfully delivered, used, or consumed, including hosting time or digital product downloads
- Requests made beyond the eligible refund period (see below)
3. Refund Eligibility Period
- Refund requests must be submitted within 7 calendar days of the original purchase date.
- After 7 days, we cannot guarantee that a refund will be issued.
4. Subscriptions & Recurring Payments
If you have subscribed to a recurring plan:
- You can cancel your subscription at any time through your account settings or by contacting our support team at [email protected].
- Cancellations take effect at the end of the current billing cycle. You will continue to have access to the service until that date.
- No partial refunds are provided for unused time on active subscriptions.
To avoid being charged for the next billing period, please cancel at least 24 hours before your renewal date.
5. Refund Process
To request a refund, please contact us at [email protected] or through our Contact Page with the following details:
- Full name
- Email used for the purchase
- Transaction ID or order number
- Reason for requesting a refund
Once we receive your request:
- We will review it within 5–7 business days.
- If approved, your refund will be issued through the original payment method (PayPal, Stripe, Paddle, or card).
- Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear in your account.
6. Chargebacks
Please contact us first to resolve any payment issues. Initiating a chargeback without giving us the opportunity to address your concerns may result in account suspension, service termination, or legal action in cases of fraud or abuse.
7. Contact Us
If you have questions about our Refund Policy or need assistance with a refund, please contact us at:
DIGITAL MASTERY LLC
127 N HIGGINS AVE STE 307D #930
MISSOULA, MT 59802, United States
Email: [email protected]
Contact Page: https://hostfier.com/contact
